Terms of service
TERMS AND CONDITIONS
ONLINE PRICING
The price you pay is the price shown in the checkout section of the website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.
HOW TO PLACE AN ORDER
To place an order over the Molly Maid Shop website, browse the product items, clicking the 'Buy now' icon next to the product(s) you wish to purchase. Once you have finished browsing, enter the checkout by clicking 'Go to checkout' at the top of any page. Once in the checkout, you will be taken through a secure ordering and payment procedure, after which you will be sent email confirmation of your order and payment.
Please note that all communication in the ordering and payment process is in English.
SECURE PAYMENT
Our online ordering service is hosted on a secure server - you can be confident that when you send your details they will be held in a safe environment. Once your order has been processed the details are permanently removed from the website, unless you choose to create an online account.
DELIVERY COSTS
Delivery costs on web orders are calculated based spend. All orders over £50 excluding VAT and when subscribed to refill model will be carriage free. All orders under £50 excluding VAT and not subscribed to our refill model are charged at £5 plus VAT.
DELIVERY TIMES
We aim to dispatch all mainland UK web orders within two days of receiving the order. If an item is temporarily unavailable for any reason, or has a longer lead time, then you will be notified of the revised despatch date and given the opportunity to cancel your order. Your credit card will be debited prior to despatch of your order.
If the goods are lost in transit, please let us know promptly. If items are damaged in transit, please write 'Damaged on receipt' clearly on the courier delivery note and inform us promptly.
CANCELLATIONS
You can cancel your order at any time up to 1 (one) day after the order has been placed. This must be done in writing and e-mailed to howtoclean@mollymaidshop.com or call on +44 (0)800 500 950. You do not have to give any reason for cancellation; however, a brief explanation will help us improve the service we offer to customers in the future.
RETURNS POLICY
Our standard returns policy for online purchases is 14 days.
Goods are not supplied on a sale or returned basis. Where possible, we advise you to get in contact with us, so we are aware of your intention and offer alternatives where applicable. Please use the following methods to inform us of your intention:
Email us at howtoclean@mollymaidshop.com
Call us on +44 (0)800 500 950 9am to 4:00pm, Monday to Friday
Please have your order number on hand.
Items will need to be returned in their original packaging and condition to be able to process your refund.
Simply return your item(s) using your local postal service, please note you are responsible to pay the postage.
Mark your parcel ‘Returned Goods’ and send in the original package to:
Molly Maid Returns
BioBax Ltd
Technology Park
Standback Way
Skelmanthorpe
West Yorkshire
HD8 9GA
Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.
The following categories of products will not be accepted for return or refund:
Non-catalogue or customised product lines
Products ordered to a customer’s specialist specification - these may be catalogue lines
Damaged items due to misuse or unauthorised repair
Damaged items due to fire, water or smoke
Opened or partly used goods
Products where the seals and/or labels have been removed
Our refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
OWNERSHIP OF GOODS
Title and ownership remain the property of Molly Maid UK Limited until goods are paid for in full.
PRIVACY POLICY
We collect no personal information about you when you visit our website unless you choose to contact us. We do ever, collect and store certain information automatically. Here is a list of information, which is automatically collected during your visit to our website:
The Internet domain, for example "company.com"
Your IP address
The type of browser and operating system used to access our site
The date and time you access our site
The pages you visit
If you linked to our website from another website, the address of that website
We use the information we collect to improve the relevance of our website to its intended audience.
For further details, please contact Molly Maid UK Limited.
YOUR PRIVACY
We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date with new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
ERRORS & OMISSIONS
Molly Maid UK Limited cannot be held responsible for any errors or omissions contained within the website.
PRODUCT REPRESENTATIONS
The company also reserve the right to change or amend colours, dimensions and specifications without prior knowledge.
For continuity, the company may find it necessary, on occasions, to source a product from an alternative supplier that may not be identical to the price list description. Dimensions printed within the product description are approximate and are intended to be guidance or comparison, rather than an exact description.
COPYRIGHT
This website including all content is copyright protected by Molly Maid UK Limited and BioBax Ltd. Any infringement of these rights will be vigorously pursued.